The Farquhar Group of Companies purpose is Bringing Family and Friends together. The emergence of COVID-19 has reinforced that the health, safety and wellbeing of our Family and Friends is the number one priority.
As such we have introduced measures for our people, customers and suppliers to ensure our business processes “Protect our Family and Friends”
These measures include
- Ensuring our policies and practices are aligned to the Australian Government Department of Health COVID-19 guidelines
- Comprehensive self evaluation by all of our people regarding health status, symptom detection & travel activity of themselves and family
- Travel restrictions, both international and domestic
- Applying Dept of Health practices of “Social Distancing”, “personal hygiene” and “work station segregation”
In addition up-weighted cleaning and sanitation practices have been implemented for all contact surfaces including desks, tabletops, handles and selection areas
This means that we now need to modify how we do business and will include
- conducting meetings remotely if practicable (FaceTime / phone call / Skype)
- checking in with you prior to any customer face to face meetings that assess health and travel activities. This will apply for showroom consultations, in house check/measures; installation and servicing activities
- A pre and post hygiene and sanitation of the meeting and selection area
- a smiling face to greet you, a beverage offered in a single use recyclable cup, applying hand sanitiser and Social distancing guidelines during meetings
working even more closely with our material supply partners to ensure your project is delivered on time and in full
- We also ask that you do not enter our showrooms if you have travelled overseas in the past 14 days, experiencing any COVID-19 symptoms or have been in contact with someone diagnosed with COVID-19.
It is vital that we look after each other, our family and friends in these uncertain times and appreciate your support enabling Farquhar to continue offering Care, Professionalism and Integrity in all that we do.
CEO | Farquhar Group